How Budgie Care handles personal information.

1. Who this policy applies to

This Privacy Policy explains how Budgie Care collects, uses, stores, and discloses personal information when people use this website, contact Budgie Care, make an enquiry, submit a referral, request information, or receive services.

This policy applies to participants, prospective participants, family members, carers, nominees, support coordinators, referrers, workers, contractors, and other people who interact with Budgie Care.

2. Information we may collect

Budgie Care collects information that is reasonably needed to respond to enquiries, assess service suitability, provide support, manage records, communicate with relevant people, and meet operational and legal responsibilities.

• Contact details, such as name, phone number, email address, and preferred communication method.
• Referral and service information, such as NDIS-related details, support needs, goals, routines, service preferences, and availability.
• Participant information shared by the participant, nominee, family member, carer, support coordinator, or referrer.
• Sensitive information, such as health, disability, cultural, language, family, or support-related information, where it is relevant to the services requested or provided.
• Website and technical information, such as device, browser, pages visited, and general usage data where collected through standard website tools.

3. How we collect information

• Directly from the person the information is about.
• From family members, carers, nominees, support coordinators, referrers, or representatives where appropriate.
• Through website forms, email, phone calls, meetings, intake conversations, and service records.
• From publicly available sources or third parties where needed for service delivery, administration, safety, or compliance.

4. Why we use information

• To respond to enquiries and referral requests.
• To assess whether Budgie Care can provide suitable supports.
• To plan, coordinate, deliver, review, and improve services.
• To communicate with participants, families, carers, support coordinators, referrers, workers, and service partners.
• To manage billing, administration, quality, safety, incidents, feedback, complaints, and compliance.
• To maintain accurate records and meet legal, regulatory, insurance, and NDIS-related responsibilities.

5. Sensitive information

Budgie Care treats sensitive information with extra care. Sensitive information is only collected where it is needed for a clear purpose connected to an enquiry, referral, service delivery, safety, quality, legal compliance, or another permitted purpose.

People should only provide information that is relevant to the enquiry or support being requested. Budgie Care may ask for further details through a more appropriate channel if sensitive information is needed.

6. Disclosure of information

Budgie Care does not sell personal information. Information may be shared when it is necessary, expected, authorised, or required by law.

• With workers, contractors, or service partners involved in providing or coordinating support.
• With nominees, family members, carers, support coordinators, plan managers, or referrers where consent, authority, or the service context supports it.
• With professional advisers, insurers, software providers, payment providers, or administration providers who help Budgie Care operate.
• With regulators, emergency services, government agencies, courts, or other bodies where required or permitted by law, safety, quality, or safeguarding obligations.

7. Website forms and EmailJS

Website enquiry forms may be sent through EmailJS or a similar email delivery service. Information submitted through a form may be processed by that provider so the enquiry can be delivered to Budgie Care.

People may choose to contact Budgie Care directly by phone or email if they prefer not to use a website form.

8. Storage and security

Budgie Care takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. This may include access controls, secure systems, staff guidance, and record management practices.

No website, email, or electronic storage method is completely risk-free. Budgie Care works to use practical safeguards appropriate to the sensitivity of the information held.

9. Access and correction

People may ask to access or correct personal information Budgie Care holds about them. Budgie Care will respond within a reasonable time and may need to verify identity before releasing or changing records.

Access may be limited where required or permitted by law, privacy, safety, confidentiality, or record integrity considerations.

10. Complaints and concerns

A person who has a privacy concern may contact Budgie Care using the details below. Budgie Care will review the concern and respond in a respectful and practical way.

If a concern cannot be resolved directly, a person may contact the Office of the Australian Information Commissioner or the NDIS Quality and Safeguards Commission where relevant.

11. Changes to this policy

Budgie Care may update this Privacy Policy from time to time. The current version will be published on this website and will apply from the effective date shown on the page.